Judgment on the Front Line - How Smart Companies Win by Trusting Their People Class Code_KA1 It's all about choosing to

It's all about choosing to thrive on overload-rather than being overwhelmed by it

While these demands have led to numerous theories of change management--often with over-complicated methodologies and purely technology-focused approaches--the fact remains that change is primarily about people

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Judgment on the Front Line - How Smart Companies Win by Trusting Their People Class Code_KA1 It's all about choosing toReveals the advantages of empowering front line employees who deal directly with customers, citing the examples of such organizations as Zappos and the Mayo Clinic of Arizona to demonstrate how their practices have significantly improved customer service and loyalty. Co written by the co author of Judgment. 20,000 first printing.