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Woo Wow & Win: Service Design, Strategy, and the Art of Customer Delight Subclass Code_0MH Choose the perfect name forWoo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia OConnell contend that most companies, both digital and brick and mortar, B2B or B2C; are not designed for serviceto provide an experience that matches a customers
